Shipping policy

Shipping Policy

ALCON ELECTRICAL SUPPLY AND SERVICES PRIVATE LIMITED ships products to customers across India and, where available, to international destinations.

Order Processing

Orders are generally processed after successful payment and order confirmation. Processing times may vary depending on product availability, order quantity, verification requirements and the destination.

If an item is temporarily unavailable or there is an unexpected delay, we may contact you using the contact details provided with your order.

Domestic Shipping

We deliver eligible products to locations across India. Shipping charges and estimated delivery times may vary based on the delivery address, product size and weight, courier service and other logistical factors.

The estimated delivery date shown at checkout or communicated after ordering is an estimate and may be affected by circumstances beyond our control.

International Shipping

We offer international shipping to eligible destinations.

International orders may be subject to:

  • Customs duties

  • Import taxes

  • Local taxes

  • Customs clearance charges

  • Brokerage or handling fees

  • Other charges imposed by the destination country

Unless specifically stated otherwise at checkout, these charges are the responsibility of the customer.

Customers are responsible for ensuring that the products ordered are permitted for import into their destination country.

Shipping Restrictions

Some products may not be available for international delivery because of size, weight, electrical regulations, courier restrictions, customs requirements or destination-specific restrictions.

If an order cannot be shipped to the selected destination, we may contact the customer to arrange an alternative solution or cancellation.

Delivery Issues

If your package arrives damaged, opened or with visible signs of mishandling, please take photographs of the package and product and contact us as soon as possible.

For missing, incorrect or damaged items, please contact us with your order number and supporting photographs so that we can investigate and provide an appropriate resolution.

Important

Delivery timelines are estimates and are not guaranteed. Delays caused by customs, courier partners, weather, public holidays, strikes, remote-area delivery or other circumstances outside our reasonable control may occur.

Shipping charges, delivery estimates and destination availability are calculated according to the applicable order and destination.